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  • Branded cups & custom pouches·
  • Print for UK businesses·
  • Free artwork setup on selected cup sizes·
  • UK delivery·
  • Branded cups & custom pouches·
  • Print for UK businesses·
  • Free artwork setup on selected cup sizes·
  • UK delivery·
Kayla Print

Refunds & Returns

Every Kayla Print order is custom printed for you, so all sales are final. We do not accept returns or give refunds for a change of mind, ordering the wrong product, size or quantity, or errors in an approved proof.

When we will put it right

  • The product is faulty, for example misprinted, leaking or damaged in manufacture.
  • The printed design does not match your approved proof.
  • Your order arrives damaged in transit.
  • Your order is short by more than the quantity tolerance in our Terms of Sale.

How to report a problem

  1. Email megan@kaylaprint.com within 48 hours of delivery for damage in transit, or within 3 working days of delivery for any other fault. Any visible damage to boxes must also be noted on the courier's delivery record when you sign for them. Claims for transit damage not noted at delivery may be refused.
  2. Include your order number, clear photos of the problem, the boxes and labels, and how many items are affected.
  3. Keep all products and packaging in good condition until the investigation is complete. Products you use, sell or throw away after delivery are treated as accepted.
  4. If we or our manufacturing partner ask for samples or the affected goods to be returned, you are responsible for sending them and for the cost of doing so.

How we investigate

  1. Once we receive your report, we contact our manufacturing partner and investigate the claim with them.
  2. We may ask for more photos, samples or the return of the affected goods as part of the investigation.
  3. Investigations depend on our manufacturing partner and can take several weeks. There is no fixed timescale, but we will keep you updated.
  4. No reprint, replacement or refund is given until the investigation is complete and the fault is confirmed.
  5. Our decision, based on the findings of the investigation, is final.

What we will do

  1. If the investigation confirms a fault, we will reprint or replace the affected items only.
  2. We only give a refund if a reprint or replacement is not possible. Any refund is limited to the price paid for the affected items.
  3. We do not cover small colour differences, quantities within tolerance, errors in an approved proof, damage from storage or handling after delivery, misuse, or problems reported after these deadlines.

Business customers

As we sell to businesses only, this policy sets out the only reprints, replacements or refunds we offer.